Make sure your controller is connected to your home network
- Go to the WiFi settings on your computer, phone, or tablet, and confirm it is connected to your home WiFi network.
- Even if you're in your home, your phone, tablet or computer might have automatically connected to a network other than your home WiFi. Take a moment to check you're not connected to a guest or public network, like “Xfinitywifi” or “Netgear-Guest.”
After confirming that your controller is connected to your home WiFi network, open the Sonos app. If you are still seeing a "Your Sonos system was not found" error message, please continue to the next step.
[iPhone/iPad] Turn the WiFi on your controller off and on again
- Go to Settings > WiFi and switch the WiFi off, and back on again.
After turning the WiFi off and on again, open the Sonos app. If you are still seeing a "Your Sonos system was not found" error message, please continue to the next step.
Did you recently move or install a new router in your home?
It’s very easy to get your Sonos up and running again installing a new router. First, make sure the device you are using to control Sonos is connected to the new WiFi network and follow the steps here: How to connect Sonos to your new router
If you did not install a new router, or the steps outlined in the article above did not help, please continue to the next step.
Make sure your Sonos products are plugged into power
OK, we admit this one sounds obvious, but in our house we’re constantly quarrelling over chargers or outlets. Sometimes Sonos gets unplugged by mistake.
Make sure the power cord is plugged in firmly and connected to a working power outlet. If you have a Sonos product wired to your router with an Ethernet cable, check the power cord on the wired product before moving on.
You can also tell if a player is receiving power from looking to see if the light is on. If you do not see an illuminated light, try pressing one of the buttons on the player. It should blink or light up when you do.
If you’ve adjusted the power cord on any of your players, allow up to two minutes for the player to boot up and connect to the network. If you are still seeing a "Your Sonos system was not found" error message, please continue to the next step.
If you have a Sonos product plugged in to your router, check the Ethernet connection
If you do not have a Sonos product wired to your router, please skip these steps and continue to the next section below.
Ensure that the Ethernet cable is plugged in firmly to both the router and your Sonos product. With most Ethernet cables, you will hear a click sound when it is correctly plugged into an Ethernet port. Try using a different Ethernet cable and another port on both Sonos and the router if possible.
If you made any changes listed above, reopen the Sonos app and see if the problem is resolved. If you are still seeing a "Your Sonos system was not found" error message, please continue to the next step.
Turn your router off and back on
Reboot your router by unplugging the power cable for 10 seconds, and plugging it back in.
Allow several minutes for your router to boot back up and for your Sonos to connect to the WiFi.
If you find that you have to reboot your router often to resolve this problem, please contact Sonos Customer Care so that we can help.
If you are still seeing a "Your Sonos system was not found" error message, please continue to the next step.
[Mac/PC] Try to connect using another device with the Sonos app
If you’re unable to connect to Sonos using the Sonos app on a Mac or PC, try to connect with another device in your home that has the Sonos app installed, such as a phone or tablet. If the other device is also unable to connect, please skip these steps and continue to the next step.
If you are able to connect successfully using the the Sonos app on another device, but not your Mac or PC, the firewall on your computer may be preventing it from connecting. Please visit the following article for instructions on how to make sure the firewall settings on your computer are not interfering with Sonos: Configuring your firewall to work with Sonos
Did you recently change your WiFi password or adjust other router settings?
Changing the following settings on your router may prevent you from connecting to your Sonos system:
- WiFi broadcast name (SSID) has changed
- Router’s WiFi password has changed
If the above settings have changed in your router, see our article for help configuring them to work with Sonos again: Switching Sonos to a new WiFi network
If your Sonos system is still not showing up after following the instructions in this article, please contact Sonos Customer Care.